Shipping & Delivery Policy

At RAYNOVA, we aim to provide a smooth, reliable and convenient delivery experience. We offer free shipping on all products so customers can enjoy our luxury handbag collection without additional shipping charges.

1. Shipping Coverage

RAYNOVA offers international shipping to customers in various countries worldwide.

Delivery availability may depend on the destination, courier service and local shipping restrictions.

2. Shipping Costs

Free Shipping on All Orders

We offer free shipping on all products available in our online store.

There are no standard shipping charges added to eligible orders at checkout.

Please note that customs duties, import taxes or other charges imposed by the destination country may be the customer's responsibility.

3. Processing Time

Orders are processed after successful payment confirmation.

Processing time may vary depending on product availability, order verification and operational requirements.

Customers will receive an order confirmation after successfully placing an order.

4. Delivery Time

Our estimated delivery time is:

5–7 Business Days

Delivery times are estimates and may vary depending on:

  • Delivery destination.

  • Customs clearance procedures.

  • Courier operations.

  • Public holidays.

  • Weather conditions.

  • Unexpected logistical delays.

Business days generally exclude weekends and public holidays.

5. Shipping Partners

We work with trusted international courier services, including:

  • DHL

  • FedEx

The courier used for your shipment may depend on your delivery location and service availability.

6. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers can use the tracking details to follow their shipment through the relevant courier's tracking service.

7. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes or other charges depending on the destination country's regulations.

Unless otherwise confirmed at checkout, these charges are the responsibility of the customer.

Customs clearance procedures may also affect estimated delivery times.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

RAYNOVA cannot guarantee successful delivery if incorrect or incomplete information is provided.

If you notice an error in your shipping details, please contact us as soon as possible.

9. Delayed or Lost Shipments

Although we work with established courier companies, unexpected delivery delays may occur.

If your shipment is delayed or appears to be lost, please contact our customer support team.

We will coordinate with the relevant courier service to investigate the shipment and assist you.